Carrers

Support Specialist

Customer Support

Role Briefing

Are you passionate about helping clients? We have a rare opportunity for a talented support specialist to join our team. Founded in 1999 in Cádiz, southern Spain, iToo Software is a 3D software developing company responsible for creating Forest Pack and RailClone, top-rated plugins for Autodesk 3ds Max with a wide range of applications in Archviz, VFX and games.

Duties

  • Providing technical support across our product range.
  • Responsible for managing new and existing customer licensing requests.
  • Technical support for advanced customers, acting as the main point of contact for all technical support inquiries.
  • Verify and feedback on defect reports and wish list requests to the Developer Manager in order to improve future developments.
  • Act as a team player, solving problems, communicating effectively, sharing knowledge, providing feedback and documenting in tech papers any improvements.

Requirements

  • Bachelor’s degree and 2 years’ experience as a support specialist.
  • Good knowledge of 3ds Max, as well as our plugins (Forest Pack and RailClone).
  • High level of spoken and written English.Spanish and other languages would be a plus.
  • Ability to interact with people.

Valuable skills

  • Previous experience as a support specialist.
  • Demonstrated problem-solving capabilities; creative thinking and personal initiative.
  • Experience interacting with developing teams throughout the design.
  • Knowledge of other Autodesk’s products as Autocad, Revit, Maya as well in others 3D Products (SketchUp, C4D, Unreal, Unity, etc...).

What we offer

  • Be part of the team of most respected plugin company for 3ds Max.
  • Work in a state-of-the art environment with a great team of people.
  • The chance to work from anywhere on the planet by remote working (teleworking).
  • Reporting to our headquarters at Cádiz, in sunny southern Spain.
  • Access to conferences and training, internal tech sessions.
  • Flexible working hours and holidays.

Apply

If you meet the criteria and are elegible to work, please send your covering letter, CV and salary expectations .

RAILCLONE 5 OUT NOW - MAKE LIGHT WORK OF SMART ASSETS
RAILCLONE 5 OUT NOW - MAKE LIGHT WORK OF SMART ASSETS