iTOO Software is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
ITOOSOFT, S.L. (referred to as "we", "us", "our" or "iTOO" in this policy) is the "data controller" of all personal information that is collected and used about ITOO customers for the purposes of EU-wide GPDR. iTOO is registered in Spain, with VAT number B72169600 and registered offices at Plaza Herrería nº 6, 1º - Despacho A&B, 11500 El Puerto de Santa María, Spain.
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, reference number, payment details and information about your access to our website.
We may collect personal data from you when you purchase our products and services (either directly or indirectly through our trusted third-party partners), create an iTOO account, use our tutorials, use our website and / or App and other websites accessible through our website and / or App, receive our newsletters, participate in a survey or competition, or when you contact us.
Specifically, we may collect the following categories of information:
We may also obtain information from other sources and combine that with information we collect through our Services. We may receive updated information about you, such as an updated billing address, from the financial institution or ecommerce platforms issuing your credit card or in connection with our billing for the Services.
What do we use your personal data for, why and for how long
Your data may be used for the following purposes:
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can provide you the products and/or services you´ve requested.
We may also process your personal data for one or more of the following:
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children's parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to tax) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. For retention of information on your iTOO account, please see the below section about my iTOO
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can anonymize your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS) Level 1 certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry and includes a set of comprehensive requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
We also have a variety of other security standards we comply with: ISAE 3402 and SSAE 16, Safe Harbor US-EU/EEA and Switzerland, 3-D Secure vendor/client protection, VeriSign certificate for secure SSL (Secure Socket Layer) orders, BBB Accreditation.
iTOO operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such as Lithuania and USA. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and accordance with Spanish and EU law on data protection. We utilize standard means under EU law to legitimize data transfers outside the EEA.
Your personal data shall not be shared except:
Your personal data may be shared with other companies within the ITOO Group.
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognize your browser and help us to track visitors to our site; thus, enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your reservation. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites.
We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
This information may be used by iTOO and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our products and services and other websites and better understand your online activity.
We have appointed a Data Protection Officer ("DPO") to oversee compliance with this policy. You can contact our DPO in the following email: DPO@itoosoft.com
You have the right to make a complaint at any time to a supervisory authority. The "Agencia Española de Protección de Datos" (Spanish Data Protection Agency) is the lead data protection supervisory authority for iTOO as a Spanish data controller. You can find more information at https://www.agpd.es/
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, then please contact our DPO in the following email: DPO@itoosoft.com
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
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