News

Today ITOOSOFT is celebrating our 100,000th support case. That’s a milestone we’re truly proud of. It’s a number that reflects not only the success of our tools, but more importantly, the trust you’ve place in our team to help you do your best work.

We are convinced our plugins are among the most powerful and flexible for 3ds Max, but we believe there's another reason people choose us: support. It’s not an afterthought or a necessary evil. It's a core part of ITOOSOFT’s mission. From the very beginning, we built our business based on providing personal, expert support provided in house by real humans to anyone using our software. Not hidden behind a knowledge base, not an AI chatbot. And that hasn't changed.

100,000 is just the official number. We don't assign new case numbers to ongoing conversations, so the actual number of users we've helped is far higher. Moreover, our current system is relatively new in the companies history. Every follow-up, every reply, every conversation is part of a bigger commitment: to be here when you need us.

When you use ITOOSOFT plugins, you're not just getting tools. You're starting a professional relationship with a team that genuinely cares about how you use them. We're here to help you create the best renders that you can. .

So to everyone who's ever opened a support case, thank you. Here's to the next 100,000.